Delete your Nutrivo account

Last updated: 8 June 2026

You can delete your Nutrivo account and the personal data we hold about you at any time. This page explains how — both from inside the app and without it.

1. From inside the app

Open Nutrivo on your iOS or Android device.
Go to Profile → Settings → Account.
Tap Delete account and confirm.

Your account enters a 30-day grace period (see Timing below). You will receive a confirmation email when the request is lodged, and a second email when it is finalised.

2. Without the app

If you no longer have the app installed — or simply can't access it — email us from the address you signed up with at nutrivo@fivehy.com with the subject line "Delete my Nutrivo account". We will verify the request, lodge the deletion, and email you when it's done. The same 30-day grace period applies.

3. What gets deleted

Your account credentials (email and hashed authentication secret).
Your profile (name, height, weight, date of birth, goals, etc.).
Your diary entries — meals, water and fasting periods.
Your body metrics and measurement history.
Any meal photos you uploaded for AI scanning.

4. What we may keep

We may retain a minimal record for legal, accounting, fraud-prevention or audit purposes where required by applicable law (typically up to 7 years for financial records). This record does not contain your diary data, body metrics, or photos.

5. Timing — the 30-day grace period

When you request deletion, your account enters a 30-day grace period. During this time:

Your account is frozen — you cannot use the App.
Your data is held but is not used for any purpose other than completing the deletion.
Signing back into the App cancels the deletion and restores the account as it was. We do this so a misclick — or someone else using your device — can't permanently lose your history.

After 30 days the deletion is final. Your account and every record linked to it — profile, diary, body metrics, meal photos — are permanently and irreversibly deleted, including from our backup cycle. We cannot restore the data after this point under any circumstances.

6. Questions?

Email nutrivo@fivehy.com and we'll help. See also our Privacy Policy.

Company details

Nutrivo is a product of Fivehy Ltd, a company registered in England and Wales under company number 17216524.

Registered office: Office 4689 A L, 182-184 High Street North, Area 1/1, East Ham, London, E6 2JA, United Kingdom
Email: hello@fivehy.com
Website: fivehy.com